> For the complete documentation index, see [llms.txt](https://help.clausebuddy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.clausebuddy.com/frequently-asked-questions.md).
# Frequently Asked Questions
## **The ClauseBuddy icon is greyed out within Microsoft Word**
You have probably opened a .DOC file instead of a .DOCX file.
A .DOC-file is an outdated format, that is unfortunately not supported by Microsoft for the modern plugin architecture. The solution is to simply save the .DOC as a .DOCX file.
## **The ClauseBuddy icon disappears for an unknown reason!**
*Update February 2025: Microsoft seems to have solved this issue in newer versions of Word. But if you're still using an old version, it may be interesting to read the old explanation:*
Unfortunately, this problem is not limited to ClauseBuddy, as several other addins have the same problem. Microsoft is [investigating](https://github.com/OfficeDev/office-js/issues/2731) why this is [happening](https://github.com/OfficeDev/office-js/issues/2731) to some users at unpredictable moments. It seems to usually occur when certain Windows / Office updates are being installed, and it seems to affect Outlook more than Word.
If you can reliably reproduce this problem, you would do everyone a favour in letting us know!
## **Where can I get more help?**
Aside from emailing us, feel free to create an account on our [Discussion forum](https://discuss.clausebase.com/)! You will learn from other users, and are invited to ask any questions you feel like.
---
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