# Frequently Asked Questions

## **The ClauseBuddy icon is greyed out within Microsoft Word**

<figure><img src="/files/zNCJCDVURp9TkcshYHPP" alt=""><figcaption></figcaption></figure>

You have probably opened a .DOC file instead of a .DOCX file.

A .DOC-file is an outdated format, that is unfortunately not supported by Microsoft for the modern plugin architecture. The solution is to simply save the .DOC as a .DOCX file.

## **The ClauseBuddy icon disappears for an unknown reason!**

*Update February 2025: Microsoft seems to have solved this issue in newer versions of Word. But if you're still using an old version, it may be interesting to read the old explanation:*

Unfortunately, this problem is not limited to ClauseBuddy, as several other addins have the same problem. Microsoft is [investigating](https://github.com/OfficeDev/office-js/issues/2731) why this is [happening](https://github.com/OfficeDev/office-js/issues/2731) to some users at unpredictable moments. It seems to usually occur when certain Windows / Office updates are being installed, and it seems to affect Outlook more than Word.

If you can reliably reproduce this problem, you would do everyone a favour in letting us know!

## **Where can I get more help?**

Aside from emailing us, feel free to create an account on our [Discussion forum](https://discuss.clausebase.com/)! You will learn from other users, and are invited to ask any questions you feel like.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.clausebuddy.com/frequently-asked-questions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.