Frequently Asked Questions
Last updated
Last updated
You have probably opened a .DOC file instead of a .DOCX file.
A .DOC-file is an outdated format, that is unfortunately not supported by Microsoft for the modern plugin architecture. The solution is to simply save the .DOC as a .DOCX file.
Update February 2025: Microsoft seems to have solved this issue in newer versions of Word. But if you're still using an old version, it may be interesting to read the old explanation:
If you can reliably reproduce this problem, you would do everyone a favour in letting us know!
Unfortunately, this problem is not limited to ClauseBuddy, as several other addins have the same problem. Microsoft is why this is to some users at unpredictable moments. It seems to usually occur when certain Windows / Office updates are being installed, and it seems to affect Outlook more than Word.
Aside from emailing us, feel free to create an account on our ! You will learn from other users, and are invited to ask any questions you feel like.