# Frequently Asked Questions

## **The ClauseBuddy icon is greyed out within Microsoft Word**

<figure><img src="https://1957521657-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9qUnI2Z291mCmNyrAxsZ%2Fuploads%2FQPjTkmT01NXxAphjVX7g%2Fimage.png?alt=media&#x26;token=156a86a7-b3ca-49a3-b1f1-d0672247b09e" alt=""><figcaption></figcaption></figure>

You have probably opened a .DOC file instead of a .DOCX file.

A .DOC-file is an outdated format, that is unfortunately not supported by Microsoft for the modern plugin architecture. The solution is to simply save the .DOC as a .DOCX file.

## **The ClauseBuddy icon disappears for an unknown reason!**

*Update February 2025: Microsoft seems to have solved this issue in newer versions of Word. But if you're still using an old version, it may be interesting to read the old explanation:*

Unfortunately, this problem is not limited to ClauseBuddy, as several other addins have the same problem. Microsoft is [investigating](https://github.com/OfficeDev/office-js/issues/2731) why this is [happening](https://github.com/OfficeDev/office-js/issues/2731) to some users at unpredictable moments. It seems to usually occur when certain Windows / Office updates are being installed, and it seems to affect Outlook more than Word.

If you can reliably reproduce this problem, you would do everyone a favour in letting us know!

## **Where can I get more help?**

Aside from emailing us, feel free to create an account on our [Discussion forum](https://discuss.clausebase.com/)! You will learn from other users, and are invited to ask any questions you feel like.